Frequently Asked Questions
Click on the questions below for for responses to commonly asked questions. If these have not answered your questions, please contact us direct and our team will be able to help you out.
What can I store in my storage unit?
You can store almost anything from household furniture to documents, sports equipment to cars, so long as you can fit it into your storage unit. Some items we don't allow to be stored for safety and hygiene reasons are perishable items such as food/vegetables or packaged food products (canned and bottled products are acceptable), chemicals, items that are flammable or could combust when heat is applied, illegal items, explosives or firearms.
What are your hours of operation?
Fort Knox Security does not provide 24 hour access so that we can maintain our high level of monitored security. We do not want someone wandering around our facility or outside your storage unit at 3am.
How much will storage cost?
The cost of storage depends on the size of the unit. You will be surprised at how affordable our self storage units are. To receive an accurate price, please contact our office for competitive quote
What is included in the price?
The price quoted is inclusive of GST and is the monthly fee paid in advance for a storage unit.
Do I need to book a storage unit?
No you do not have to book a unit, however to ensure the storage unit you require is available when you need it, we do recommend you reserve your storage unit today by paying a $50.00 reservation fee. We will hold your storage unit for one week and when you move in we will apply this payment on your account. The $50.00 reservation fee can be made over the phone with your credit card (Visa & MasterCard Only) or by visiting our office.
Can I move in today?
Yes. If we have a storage unit available you can move in straight away. We do advise you call us first to confirm that a storage unit is available.
What is the minimum period I have to stay?
The minimum period of storage rental is one month. You may use your storage unit for less than a month however you must pay for one full month.
How long can I stay?
There is no limit on how long you can stay. You can stay for one month, 6 months, a year, 2 years, however long you like, provided you continue to pay for at least one months storage rental in advance. Your storage agreement will extend automatically each month for a period of one month. For long term rental there are discounts when paid in advance.
What initial costs are involved?
When you first move into your Fort Knox Storage unit you must pay for one months storage in advance as well as a $30.00 administration fee. This administration fee includes a padlock for your storage unit.
Do I have to sign an agreement when I move in?
Yes. When you move into a Fort Knox Storage unit you must sign our Storage Agreement. The storage agreement is a legally binding document that licenses the storer to occupy the unit. The storage agreement outlines the terms and conditions under which you are granted the license.
When do I have to pay?
On, or before, the day you move into your storage unit, you are required to pay for your first month's storage and bond. Each month thereafter, on the anniversary of your move in date, you are required to pay for another monthÕs storage in advance.
Can I pay weekly or monthly?
We only accept monthly payments in advance for your storage unit. Alternatively you can prepay a number of months in advance and receive a discount.
How do I pay for my storage unit?
For your convenience we accept all common methods of payment including Credit Card (Visa & MasterCard Only), EFTPOS, Automatic Payments, bank deposit / direct deposit, cash and cheques.
What if I do not pay?
If you do not pay your storage fees you will be charged penalty late fees and we will over-lock your storage unit and deny you access until you are up completely up to date on your payments. If you continue to not make payment, we will, under the terms of the storage agreement you sign, reserve the right to sell your goods by public auction to recover the monies owing. Any monies still outstanding after this process will be passed to a credit control company.
How often and when can I access my unit?
You may enter your storage unit as often as you like during the hours of operation of our storage facilities providing your account is up to date. See above for the hours of operation.
Does it cost me anything to access my unit?
No. There is no cost involved with accessing your storage unit.
How do I move my goods into storage?
Most customers use a removalist, a truck or a car to move their goods into storage. As we are not a removalist company we are not involved with moving your goods into storage. However we can provide you with a list of removalists that we can recommend.
Who keeps the key?
Only you have the key to your storage unit. The locking system on your storage unit's door is secured by a padlock. You lock it, you keep the key.
What kind of security do you have?
Security is very important to us. Fort Knox Self Storage facility has its own unique security features. These can include electric fences, security cameras, security patrols, and monitored gate entry.
Are you goods insured when stored with you?
Not automatically. Your goods are not insured by Fort Knox Self Storage, insurance remains your own responsibility. If you have household contents insurance please check your insurance company as your goods should still be covered while stored with Fort Knox Self Storage. If not we recommend you obtain insurance cover.
Will you send me an invoice?
If you would like an invoice each month we can send you one. As your storage agreement is an ongoing tax invoice we do not normally send out invoices. However, if you would like to be sent an invoice each month then just ask us. We will send you an invoice approximately ten days prior to when your account is due. For efficiency and convenience we can e-mail your invoice directly to you, or if you prefer we can send it by post.
What do I do when I am finished with my storage unit?
When you decide that you no longer need the unit, then please provide us with at least 7 days notice. You will need to sign a form confirming you are terminating your storage agreement. If we owe you a refund for any part month of unused rent you will need to provide us with your bank account details so we can refund you directly to your bank account. (Cash refunds or refund cheques will not be written).
